Best Choice Moving LLC

This company is not a direct moving company it's a agent. So the agent have to make its commissions. The agent asked me for the size of the box I gave it to him he told me that I can only have 40 box for that truck. I made sure it was less than 40 box. Come to find out when the people came to pick up the box they charge me additional $500. And they told me that they would pick it up November 30th to December 2nd The pickup was not made until December 19th and I'm still waiting. I would advise you to just find a main movers not a agent. The sad thing about it I had packed all my things and it was in front of the garage waiting for the people to come and get it. The people that came and got it was saying how this was one of the easiest pickups because everything was packed and ready to go.God bless this company but I would never use them again.

Move size: Studio Service cost: $2570

I called my rep today to let him know everything went smoothly. Rob mentioned people do not go online and write reviews when they have a good experience. Well here you go. This is your tip!

Pick up was 2nd day of our window and delivery was 10 days later. That was my main concern. Not one company I spoke to could tell me an exact drop off date. I was in the ladder end of my delivery window but I was prepared for it.

Blanket wrapped our furniture (They do keep the blankets)

All in all I can't complain so here is a 5 star

Move size: 3 Bedroom Home Service cost: $4800

Best Choice Moving is the WORST moving company we have used in over 40 years.

They have adequate drivers/movers who tried to put things in carefully and that is the best thing I can say about them. Hence the 1 star.

The broker (Jordan Smith [the sales person] at Eagle Moving) originally said everything would be transported to NM and stored there and then we'd have our items within 2-3 days but we waited over 3 weeks for the delivery, which came from Nevada instead of New Mexico. He lied about everything he told us. We would call them and they kept saying that we would be the next to be delivered. All the while we were sleeping and eating on the floor.

When the cartons and furniture were delivered, we then saw how damaged things were. Most of the cartons that WE packed very well, were damaged and torn and/or retaped, or not at all. About 5 or more were water logged and just broken open. Plus a metal file cabinet was wet on the botom, thereby rusting. The movers delivered it like that and placed it down on the floor with out telling us about the rust and we later had to clean a rust stain on the floor. At least 4 pieces of furniture were badly damaged. 1 of these pieces of furniture "WAS" an Antique over 150 years old and is no longer an Antique, which was my Grandmother's Hope Chest totally made of Cedar wood. One of the legs was torn off of its from the base ( and this had to be repaired to the tune of $100. 1 Dresser over 67 years old,also had a leg torn off. Another dresser, had its bottom half totally destroyed and lastly a small 2-shelf unit's back was torn off. Plus lamp shades inside boxes were destroyed as well as many things were delivered water logged.

They biggest complaint we have with the mover was that they said we had damage insurance which supposedly came with the cost of the move, but we will NEVER EVER see a cent for the damages. We can't get in touch with them because they will not even answer the phone (to us) anymore and nor will they answer an email. And the insurance company they use cannot be contacted.

Subsequetly we filed a claim with CSIPros (www.csipros.org) in Coral Springs, Florida,77-CSI-CLAIM (772-742-5246) Ext. 50. After many back and forth emails and an extensive online claim process supplying pictures and describing everything they offered us $24.00 and asked us the sign something that siad we would no longer pursue any other type of litigation. Needless to say we did not sign this.

So DO NOT use this company for your long distance moves or any moves unless you're LOOKING for problem(s), nor their "Broker" Eagle Moving Company.

Move size: 3 Bedroom Home Service cost: $3623

I should’ve listen to actual moving companies versus this broker. Never again. On top of the crappy communication and constant run around with the less than subpar moving company , my furniture still isn’t here. Been waiting since December 13, it’s not Jan 5. My things have been sitting for weeks for no reason. On top of that this mysterious shuttle fee due to my things being held on a trailer in which wasn’t placed on a trailer. Save your money and choose an actual moving company. Cost me more money having to buy new things than paying a real company the money and having my things in time. They make it seem like you’re a burden to them. How is this a legit company. I don’t want service from people who can’t communicate, check up or give me any follow through. They should be ashamed to be in business.

Move size: 1 Bedroom Home Service cost: $3695

At first was a bit skeptical, but more than satisfied with the whole out come of my move. I'm the type to get multiple quote no matter if it's having my house painted to getting new tires. I got prices as low as 2713 all the way up to 18 K. I was able to set up a Virtual tour of my home (5 Bedroom w/finished basement) go over all furniture piece, my rep Michael even calculated the space in my walk in closets to get a count for my wife's wardrobe boxes. Best Choice's quote was a little under $14K. My cost did go up, but due to the fact the buyer of my home decided to not take the washer and dryer so I had to add to the inventory at the last minute when they were loading me up. From pick up to delivery took 13 days from Santa Cruz Ca to New Haven CT.

Move size: 4+ Bedroom Home Service cost: $13487

I had an absolutely awful experience trying to use this company. I was moving to a border state four hours away. Initially everything was smooth, first guy I talked to was easy to work with and personable. There was a follow up call with a different man who was rude and condescending, should have decided to use a different company right there. It was a few days before the big day and I get a call from the actual company that Best Choice actually hired to move my stuff called and told me it could be up to two weeks before I could receive my items. I panic called best choice and asked how that was possible since I was only moving 4 hours away, they told me to check the box that I can receive the items the next day and essentially cross my fingers. So the moving day arrives, radio silence from everyone. I call to check on the status and best choice had no answers, there 24/7 line is useless. The actual company they hired to move just didn't answer all 24 of my calls. The moving truck never showed up. The next day I get a call from them telling the truck was there last night and tried to call me. I never received a call from anyone and called best choice moving in a panic. They told me the moving company had sent "proof" they were there. They had pinged their location and sent proof they called me. When I asked for them to send me proof they had conveniently already deleted it. They offered to use the deposit I had payed to use for another move. The woman I talked to insinuated that I lied about never receiving the call, what would I benefit from doing that? Added stress to an already stressful move? Makes total sense. As if I would ever use this company again. Moving companies have to be reliable, Best Choice Moving is the most unreliable company out there. Steer clear.

Move size: 1 Bedroom Home Service cost: $5000

Do not book with these people because they will scam you for your money and then not give you your deposit back even though they said they would. I spoke with Michael and he told me over the phone that I had 72 hours BEFORE my move date to get a full refund of my deposit and now they’re scamming me out of almost $800 because I found found out that they’re scammers and I’m not using them anymore. I had been trying to contact them for days about my cancellation and no one was getting back to me and they all want to just keep telling me that someone will get back to me or someone will reach out to me, but I kept trying with the billing department lady, which there is only one person apparently, she was never getting back to me. I finally got a hold of her and when I tried to talk with their with her she was EXTREMELY rude and unprofessional. She was laughing at me, talking over me, and having an attitude and telling me that I was not going to get my money back. These people don’t care and then they get mad because I figured out their scam and I want my money back then they said that I have an attitude and they’re not going to help me. How would they feel if they were out $800. They obviously don’t care because they do this to everyone. I see it on their reviews now. I’m so mad I didn’t see it before but please please please read these reviews because they will screw you over and take your money from you.

Move size: 1 Bedroom Home Service cost: $789

Need a 0 star option. First be aware these guys are just brokers. They sub out the actual packing and shipping. But the issue is they lowball you with an estimate based on your call with them, get you to sign a NON-refundable contract with 30% down. Then when they show up, or just before, they tell you it was underestimated for the cubic feet and you will have to pay about double!!! I made them move the agreed upon amount for the contract price, and about half my stuff was left for me to deal with myself! But I have learned this is a typical technique the industry uses so beware. Deal with a well known moving company and not one of these dishonest brokers!

Move size: 4+ Bedroom Home Service cost: $10000